AGENT / OWNER RELATED QUESTIONS

Q. Do I have to be an agent to list my property?
A. No. You do not have to be an agent to list your property. There are advantages and disadvantages you must consider before listing your property with or without an agent. Working with an agent can be of valuable help as they are able to search for listings both online and offline. This service is only for online listings.

Q. Does Rent.com.hk act like an agent by offering services to help rent out properties?
A. No, Rent.com.hk is not an agency. We just are here to help and provide free help. .

Q. Can I sell my property on Rent.com.hk?
A. Yes. Rent.com.hk can post rental property as well as property for sale. We would suggest that you work with an agent or lawyer to help with the transaction. You can list your property here on this website to get more exposure. We do have some resources to help with real estate transactions if you need.

PAYMENT RELATED QUESTIONS

Q. Do I need to pay for this service?
A. No, this service is 100% free .

EMAIL PROBLEMS

Q. When I post a rental property, can I change the email rather than use the email I used when registering?
A. Yes. You can change your email so that people who view your advertisement can respond to any email you provide.

Q. Can I change the email I entered when registering?
A. Yes. You can go to "Manage my account" and on the menu called "View & edit POSTED info", choose "registration info & change password". Here you can change your email address as well as other information you had entered when you first registered.

PASSWORD & LOGIN PROBLEMS

Q. How do I change my password?
A. You can change your password by going to "Manage my account" and on the menu called "View & edit POSTED info", choose "registration info & change password". Here you can change your password as well as other information you had entered when you first registered.

Q. What do I do if I forgot my password or username?
A. After you have clicked on "Login", click on "Forgot your username or password". This will bring you to a page where you enter your email address. Your username and password will be sent to this email address.

Q. What should I do if I have used a public computer to access my account and the computer seems to memorize my username and password.
A. Click on TOOLS in the menu of the browser. Then choose "INTERNET OPTIONS". Then choose "CONTENT" in the menu. Click on Auto Complete. Here you can choose the computer settings to keep or discard your settings such as your password. If you have any concern that your password might be known to other people, it is better to change it frequently.

RESPONSIBILITIES & MISUSE

Q. If I believe there is false information provided on the website, what should I do?
A. If you believe there is false information or fraudulent activities occuring on the website, please report this to us Rent.com.hk as soon as possible. These type of activities will be handled and action will be taken.

QUESTIONS AND FURTHER HELP

If the FAQs have not help, you can click on the link below "Contact Us". Here you can send an email with your question.